Office Data

Disposable batteries: One of the clearest and most common examples is disposable batteries, which are usually designed for everyday products, such as remote controls. Having to change them frequently not only makes the shop price difference not worth it, but also saves us time and effort in looking ...

Likewise, understanding and comprehending their daily challenges in order to think about the best form of communication for each process, which is key to success for our company and two key indicators today: customer experience (CX) and the customer effort index (CES or Customer Effort Score).

One ...

The day of the suspension of your service
After the suspension of your service, offering you alternatives
When it becomes a late, delinquent or failed collection
But you can also contact him when:

Confirming and thanking you for your payment
Confirming that there is any promotion for early payment ...

Digital contact methods are usually faster and more scalable than methods that require people , so many organizations combine the use of digital methods to ensure contact with their entire portfolio and also for contact on special occasions such as: cut-off day, service suspension day, portfolio ...

To keep your customer database clean and up to date
Customer mobility has made database cleaning an increasingly bigger challenge, especially for companies with hundreds of thousands or millions of customers.

One of the main pieces of information that companies are looking to obtain c level ...

This is a service that is received in the same inbox as SMS but allows multimedia messages including audio, images and videos.
Short Code. Refers to the sender of an SMS message. It is called a "short code" when it has between 3 and 6 digits. These numbers indicate that the provider or company is ...

Let’s say the customer isn’t getting the results they need. So what happens? Simple: the bot says, “Uh oh, I’m a bot and I’m just learning. I don’t know how to do what you’re asking yet, but I’ll put you in touch with an expert right away.”

A good bot recognizes its limitations and offers to ...

Example: the customer searches for the brand on the web, contacts it via a chat bot on WhatsApp, and then speaks to an agent. The contact center agent calls him to give him more details about what he wants to buy, and while talking to him, he sends him images, videos, and locations to his WhatsApp ...

Conversations are archived and easy to access for reference, allowing you to back up important data.
Multichannel . Can be integrated with Messenger, WhatsApp, SMS or Telegram, among others.
They allow communication with thousands of users simultaneously.

Customer experience is shaped by all the ...

SMS text messages to customers?
There are several options to choose from when you want to send text messages to your customers. The most common and convenient is to choose a cloud platform, which connects you to all the operators and text media you special lead need, in one go, and charges you ...