Multichannel . Can be integrated with Messenger, WhatsApp, SMS or Telegram, among others.
They allow communication with thousands of users simultaneously.
Customer experience is shaped by all the interactions they have with the telegram data company, from the moment they learn about it to the moment they make a purchase and, of course, the service they receive afterward. SMS and that it has experience in your country, given that SMS is a service that requires being connected to the telephone operators of each country, so it is a service that requires local experience.
According to Walker, by 2020, immediate response will not be enough: customers expect companies to know them thoroughly and to be proactive in anticipating the resolution of their needs . In this sense, bots are essential because, thanks to Artificial Intelligence and data analysis, they can offer customers satisfactory answers in a short time. All this with a smaller investment and without requiring infrastructure, since there are highly trained companies that offer this service through a subscription.
