What if the situation is too complex for my bot

[PrisilaED]

Let’s say the customer isn’t getting the results they need. So what happens? Simple: the bot says, “Uh oh, I’m a bot and I’m just learning. I don’t know how to do what you’re asking yet, but I’ll put you in touch with an expert right away.”

A good bot recognizes its limitations and offers to transfer the chat to an country email list agent when the conversation is getting complicated . Therefore, it is important to clarify whether the customer is asking a question:

The Bot asks: "Does that answer your question? YES/NO"



In addition, it recognizes its errors and can communicate the customer with an expert. If due to schedule or chat volume there are no agents available, it allows the user to communicate through other means. For example, email, call or direct contact at a branch.

Bots remember customer data. So if a person has already interacted with the chatbot, it will remember their name and other information they gave during the interaction.