4. Click Rate or CTR
Acronym for Click Through Rate (CTR), or click rate, refers to the clicks that occur on a link included in the text message , and is obtained by dividing this figure by the number of times that text is sent or displayed.

When reviewing KPI examples like this, SMS reaches an average of 6%, much higher than the CTR of email marketing (1%) . RCS comes out even better valued, with up to 12% CTR. This metric helps to understand the performance and impact of campaigns in relation to CTAs.
In addition, the performance of strategies such as sending mass SMS or RCS to activate a discount, tracking a product or sending forms to determine customer satisfaction.