Among all the digital marketing tools, you might be wondering why online chat is important. Simply because it is a great way to provide customer service and it is a direct communication tool. Reaching visitors immediately while they are browsing your site greatly improves the user experience and directly or indirectly increases your sales.
A web chat software usually allows you to:
maintain a conversation with a prospect where their point of interest is high;
Improve customer service through quick response and real-time response;
answer queries outside of office hours thanks to automation;
contact potential customers directly;
keep a user on the site longer;
increase conversions;
provide a better user experience;
collect information about customers to improve the shopping experience.
Best Live Chat Software for Websites
1. Conversations (Brief)
If you are looking to offer an omnichannel experience and be present throughout your customers' entire purchasing process, Brevo is the best option for you . This solution offers you online chat for the web along with all the other essential digital marketing tools (email, marketing automation, landing pages, registration forms, CRM, SMS marketing and more).
It also allows you to reply to Instagram , WhatsApp and Facebook Messenger messages from one place.
For many small businesses, adding another digital tool to their website can be overwhelming, which is why you'll find an all-in-one, advanced and affordable solution here.
Brevo's live chat app takes just a few minutes to set up on your site and can be cayman islands phone number list customized to match your brand image. You can start talking to your site visitors right away and keep track of conversations in a single inbox.
Our chat is perfect for small businesses or ecommerce stores looking to grow on a budget.
With Brevo:
Get customer support and a platform in Spanish ,
Configure and customize the chat interface to match your brand image,
Continue the conversation with users who leave the site. Restart the conversation via email with those visitors who left the website and have identified themselves,
Answer user questions in real time, directly from your inbox,
With the page tracking feature, you know exactly where people are so you can provide relevant answers to their questions,
Assign conversations to an operator. Organize your team in a way that is most efficient for your business and assign conversations to specific chat support agents.
Try Brevo Conversations Platform for free
2. JivoChat
There are few chat services available in Spanish and JivoChat is one of them.
JivoChat is a chat tool for websites, known for being very practical and easy to use. It can be integrated with CRM systems, email marketing tools (such as Brevo), Google Analytics, calls, SMS and messaging applications.
Among the features that JivoChat stands out for are:
Automatic messages directed to visitors,
A customizable widget,
Detailed reports,
Metrics per agent and for the entire service,
API for developers,
Serving multiple clients simultaneously
Different customer service channels in one place
Price: Free plan available for up to 5 operators; and paid plan from $12 USD/per agent per month (billed annually)
3. Chatra
Chatra is a comprehensive live chat software for websites and online stores. It streamlines conversations across the most used channels: email and on-site messaging, to deliver better organized and faster customer service.
Chatra lets you talk to site visitors in real-time or automate engagement with triggered messages and respond at your own pace. This takes the pressure off of you and your support team to manage web chat at all times while improving customer experience.
Another great feature is the ability to direct visitors to specific pages, such as a product page, where you can help them make choices in real time.
And on top of that, Chatra integrates with most major ecommerce platforms and lets you see what the visitor has added to their cart. That opens up opportunities for you to make additional sales.
Some of the most notable features of Chatra live chat include:
Integration with Facebook Messenger and Instagram so you can manage all channels from one place,
Bots and automated messages
Visitor details: location, what pages they are on when you speak to them...,
Shopping Cart Contents: If your ecommerce store is on Shopify, BigCommerce, Ecwid, or WooCommerce, you'll be able to see what they added to their cart on that visit,
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