Please classify clearly

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Current customers

Old customers no longer buy

Prospect

Supplier

Partner

Potential partners

Influencers and passive customers. You should also consider segmenting your customers into A, B, and C groups based on different outreach and incentives for each segment. This way you can get rid of spreadsheets once and for all.

>>> See more: Win customers' hearts with the advantages of CRM software

Track all customer interactions
You can track all customer interactions across all employees in your company. When algeria whatsapp data you talk to a customer or potential customer, you have an advantage because you know exactly what to say. Your customers will feel cared for, which helps build a long-term partnership. Emails should also be in the system, not just in each employee’s personal inbox.

Track customer interactionsCRM helps track customer interactions

CRM reveals new opportunities
How many prospects are you still “unselling” your product to? Probably a lot. I often tell my sales team that “no” most likely means “not today.” Most customers just keep contacting their current provider, until they are left hanging.

Therefore, it is very important to store and keep in touch with potential customers in CRM. If you have an effective newsletter sign-up form or a seminar plan, your company can win customers from competitors.

create new opportunitiesCRM software creates many new opportunities for businesses

CRM makes your most valuable asset – customer information – last forever.
Everyone changes jobs. Have you ever had the experience of an employee leaving a company and taking all the customers they were working for with them? Everything related to the customer such as sales process, contact information, etc. is no longer available, because that customer is not registered in the system and is only stored locally on the departing employee’s computer.

Don't let that happen to you. Use a CRM so that all information is stored in the system. When an employee leaves, the information is still there, not lost.