To improve your non-verbal communication skills

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Getting defensive
Displaying defensive body language, such as crossing your arms, avoiding eye contact, or appearing tense, signals discomfort to your customers.

This can immediately undermine your credibility and your relationship with them.

Furthermore, your defensive attitude may appear more like a lack of trust in the eyes of your client, leading to a breakdown in communication and trust.


Pay attention to your body language during practice sessions. Also practice maintaining an open posture and eye contact to convey confidence and openness.
If you are asked a difficult question, stay calm and open-minded.
Demonstrate active listening by nodding, smiling, and using affirmative gestures. This shows your customers that you value their opinion and are engaged in the conversation.
If you are unsure of something or need clarification, ask politely and respectfully. This demonstrates your willingness to understand and address your customers' concerns.
Mentioning irrelevant information
Irrelevant details during a presentation are a waste of afghanistan mobile numbers list the client's time. If there is no clear benefit to adding additional information about the company's services, don't do it.

For example, if your presentation is about account management, don't talk about your company's history unless it is directly related to successfully attempting your account management strategies.

Instead, focus on showing account results as the main starting point. This will keep your presentation focused and ensure you provide valuable information that speaks directly to your clients’ interests and needs.