Speed is one of the factors that most influences service quality . Especially online, consumers expect the company to be directly accessible. Waiting times are even less accepted here than on offline contact channels.
A chat option directly on the website allows customers to get immediate access to a contact person who can take care of their concerns for any question or request. Whereas email still means unpredictable waiting times, chatting quickly gives customers the certainty that something is happening.
The customer receives the information they need to continue shopping conveniently, quickly and comprehensively. The prompt and precise processing of the request ensures a satisfied customer who will be happy to return.
If waiting times are unavoidable belarus telegram screening due to a large number of simultaneous or very complex requests, transparency is advisable. As research shows us , consumers can tolerate the wait much better if they know the reason for it.
A deeper relationship
The company that takes intensive care of its customers and scores with constant availability appears more open, more receptive and therefore more trustworthy.
This builds a personal relationship with the customer, which can then develop into a solid, long-term customer relationship . The goal of satisfied and convinced buyers who ultimately become loyal regular customers is within reach. Of all the positive effects of the live chat channel, these medium to long-term effects are the most lucrative.
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