Managers of an online store of building materials and furniture call clients several times: they need to confirm the order and clarify details, inform about the order readiness, remind about the delivery date. All these calls are routine, but they take up quite a lot of time. We tell you how to automate them and free up employees' time for more important calls.
Features of the MCN Telecom client
Our customer is an online hypermarket specializing viber database in plumbing, which has been operating in the industry for over 15 years. Its branches are open in 10 cities of the Russian Federation, and it delivers to all regions of the country.
The company's call center includes more than 20 people. They contact customers daily, agreeing on the order and reminding about the delivery time. If the customer also orders plumbing installation, and this is most often the case, it is very important to precisely agree on the time period for delivery and installation: the craftsmen will spend several hours on the work, and it is necessary to cancel or reschedule the assembly of the order in advance.
Over time, the company expands, and call center operators are increasingly unable to cope with the increased workload. Our customer contacted us to automate the process, reduce human errors, and improve work efficiency without increasing the number of employees.
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