A business chatbot for IT support can:
reset passwords
verify the identity of a user
explain step by step problem solving
support ticket management (especially when south korea mobile phone number integrated with CRM tools)
One of our clients was able to reduce the number of calls going to their call center by 30%. They looked for an enterprise chatbot solution to manage their 24/7 technical support for their saas product.
High-quality IT support must be available around the clock and, in the case of multinational companies, must be multilingual. Enterprise chatbots are a natural extension of a robust IT infrastructure.
Sales and marketing
illustration of man on ladder with megaphone.
As enterprise chatbots expand across use cases, sales chatbots are becoming more common.
It is not uncommon for companies to use chatbots to generate leads. But if your organization is already implementing a chatbot, you should use it for every step of the sales funnel.
Sales and marketing chatbots can:
distribute lead magnets
collect contact information
qualify potential clients
recommend content
demonstrations
send emails
schedule meetings
A sales team is freed up to spend their time on more valuable tasks when a chatbot can handle repetitive tasks on their behalf. Since the sales process is digital in nature, conversational AI can manage all phases of the sales process.
Once a user enters your website, business chatbots can offer customers and potential customers engaging, personalized content based on their profile. When they chat, they can qualify leads and set up meetings with them.
Business chatbots can even improve your company's lead qualification method. They can analyze website user behavior and existing customer behavior to identify patterns that suggest a high-value prospect.
e-commerce
digital shopping illustration; two people shake hands through phone screens.
If you've ever purchased something online, whether it's shoes, office supplies, or camping supplies, you've probably had the opportunity to interact with a business AI chatbot.
Chatbots are a natural aid to the customer experience in digital commerce. It's a space where customers expect full self-service options, from finding the right item to paying.
These types of chatbots can facilitate the customer experience on a website, social media channel, or messaging within an app. They can suggest products similar to what users have purchased before, or even suggest items that match other purchases, like the h&m styling chatbot.
