Give clear feedback

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The web form must be attractive
When designing the form, make sure it looks good. Nobody likes to read a desert of text without structure. Make sure it has a sensible structure, for example by asking for the few mandatory pieces of information at the beginning of the form and then collecting some voluntary information below. Color accents, for example on the button for submitting the contact form, also ensure an appealing look.

At the end of your contact form there should be a clear call to action: Click here!


Make sure that the form works in croatia telegram screening every case. This should be a given, but practice shows that many contact forms do not do exactly that. In the worst case, the form will not be sent even though all the mandatory fields have been filled in. Only very interested visitors will then look for an alternative way of contacting you, and most will never see you again.

"We have received your request - thank you! We will usually get back to you within two days."

After submitting the form, the user should have a good feeling and see that your customer service is working. They should know that the message has reached you and what will happen next. For example, directly above your form, provide a rough and realistic response time within which the user can expect a response. This creates trust and does not leave the interested party in the dark.

After sending, I often wonder whether my message was actually transmitted - especially if the website was already "shaky" in one place or another. So give your prospective customer a clear signal that everything is working correctly and that their time was well spent. Then they will wait for your response in a positive mood.

5. Make it easy with a CRM integration
One last tip that will make things even easier for you: link your contact form to your CRM system if you use one. When a prospective customer or customer contacts you, they will then be automatically added to the CRM and you will save yourself the laborious and error-prone task of copying the stored data.

Many CRM systems offer integration, such as our CentralStationCRM contact form for your website .