" 3. Customer success activities in synergy marketing We sell the cloud-based CRM system "Synergy!". Synergy! is a system that supports all CRM activities, from attracting customers, integrating and centralizing customer information, cross-channel messaging such as delivery to email and LINE, and analysis. In order to accelerate our support for the success and improvement of CRM activities, we have established a dedicated customer success team for Synergy!. We are making improvements to our activities every day with the aim of helping our customers succeed and improve their results.
Here we will introduce the activities of our customer afghanistan telegram database success team. First of all, our "Customer Support" department carries out the following activities: Synergy! Customer Support Responding to inquiries about operation and specifications via phone, email, and chat Providing a support page with operation manuals and FAQs Operation seminar to learn how to use the device Notification of new feature release information and maintenance information In addition to this, our Customer Success team also provides the following services: Synergy! Customer Success 1.
Support until operation is established Immediately after implementation: First meeting One month after implementation: Follow-up calls and emails Two months after implementation: follow-up calls and emails 4 months after implementation: follow-up calls and emails 2. Support after operation is established Support for design/operation/utilization according to needs Support provided on an ongoing basis The purpose and content of each activity are as follows: 1. Support until operation is established Synergy! has an easy-to-understand UI and is intuitively designed to be easy to use.
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