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Great customer service isn't just about words. It's about action. In this article, you'll find helpful tips to show your customers that you mean business.
In today's business world, there is tremendous competition for every company. At least 15 other brands sell the same thing as you, and half of the services you offer depend on what people say about you.
You need to leave your competition behind. Excellent customer service will give you an edge over the rest.
An important part of keeping your customers satisfied is showing them gratitude. Here are 15 ways to show gratitude to customers that are sure to lead to fantastic reviews:
Give them a treat from time to time
Everyone loves free stuff, and even the occasional freebie will go a long way toward safeguarding customer loyalty. It's a great way to try out new products and see what people think of them.
Send them thank yous on social media
We are a society desperate for attention, so sending a single tweet to a loyal customer can go a long way. This drives a lot of attention to your brand, as people flock to the company that cares about them.
Don't be strict with the rules
Red lines exist for a reason and are often necessary, but making exceptions here and there to a rule will make your customers feel special. But don't overdo it. When everyone is special, then no one is special.
Show them that you listen to them
Ask for contact details on your review forms. If customers complain about something, make an effort to contact them and assure them that you will implement their suggestions. You can even combine it with the second tip and send them a tweet thanking them!
Make customer satisfaction everything
Tell your customer-facing team members that customer satisfaction is your top priority (within reason, of course). Fast, friendly service is the way to go.
Tip: Use LiveAgent Help Desk for quick and essential interaction with customers.
A personal thank you can go a long way
Meet your important customers for coffee. Tell them how important their loyalty is to you. In short, make them feel like they are making the right choice by giving you their money.
A “thank you” works best. It’s as simple as that. #thankyou #customerservice Click to Tweet
Send them a written note
Anyone can write a tweet. Even though the customer would love a tweet, what they would appreciate even more is a written note. Send a short note along with a random request from the customer.
Just wish them a good day! Make your service seem personalized and make your customers feel like they matter more than their money.
Tip: If you are still too busy, there are services like Handiemail or MailLift that help you save time and show your customers that you are really interested.
Make your gratitude a public aspect
Put up a wall with pictures of your staff and customers. Show happy people inside your store with your staff. People will surely start to feel comfortable too.
Hold a meeting
If you have a business that deals with large transactions with few clients, then every client matters. Get them all together at a barbecue or a party and try to show them that they are important to you.
Remember great events
Do you have a really important client? Remember when their birthday is and send them a card or a cake. This could improve your relationship and ensure they keep coming back.
Tip: If you want to make a great impression, personalizing a gift is the way to go. Whether it's a gourmet gift basket or a high-quality souvenir, your customers will remember it for a long time.
Make the holidays an important occasion
Give out Santa hats for Christmas, hand out candy to kids for Halloween, and encourage your staff to wish your customers a happy occasion.
Allow customers to use your network
If you have a company that handles business-to-business transactions, connect with clients to build your business network. Nothing makes a client feel more special than a boost to their business.
Give customers discounts for no reason
Of course it's not for everyone, but a customer treated in a special way will definitely want to come back and will tweet or post on Facebook about it.
Focus on customer service
Nothing is more annoying than calling a helpline and getting in touch with an automated voice. Make sure your customers are contacting human beings and make sure they are not reading from a script.
It costs money, but consider it an investment. A friendly, knowledgeable customer service representative who cares about why customers called will brighten the customer's day.
Tip: Consider an online training course to train customer service employees. Customers appreciate speaking with professional and knowledgeable people.
Call your customers
Don't wait for a call. If you have a client who regularly provides you with work, call them and ask if they are satisfied with the service. This also helps to mitigate complaints.
Tip: According to the Pareto principle, 20% of your customers generate 80% of your revenue. A good customer analytics tool helps you identify the best customer-facing actions, providing you with the most important insights regarding your business. In this case, Woopra is a tool worth a try.
Take customer service a step further with LiveAgent Learn more
Conclusion
Customers are easy to lose and hard to win. If you follow these iran whatsapp number data 15 rules , you'll never have to deal with customer churn again. However, you may have to deal with a totally different kind of problem. Having too many customers waiting to buy your product or use your service. Well, maybe you just need to hire more staff, and for a company, I wish all problems were like that.
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Daniel Pison
Daniel Pison
Daniel is responsible for the marketing and communication strategy at LiveAgent. He is a member of the inner product circle and company top management. During his previous professional career, he held various managerial positions in the field of marketing and client communication. Daniel is one of the experts on AI and its integration into the customer service environment.
More articles by Daniel Pison
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