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Let’s face it: real estate is one of the most lucrative, dynamic and active industries out there, and its success depends largely on proper customer management. Ensuring that your clients are satisfied with your services is the cornerstone of any good real estate agency.
However, communication is no longer as simple as it once was. Today, the best real estate companies have a strong online presence and ways to stay connected with their customers at all times. To do this on their website, they will need to offer a live chat option for real estate agents, which requires software.
Choosing the right software for the job can make or break a business. That's why we're going to give you a quick rundown of some great live chat services for real estate.
What is live chat?
Live chat is one of the most popular customer service tools the web world has to offer. Live chat services for real estate agencies are not only recommended, but are an essential communication tool today.
Most real estate live chat comes in the form of support software that handles customer queries. This software can initiate conversations once potential customers have landed on your website, generate leads, help them navigate the website, and help them decide which services are right for their specific needs.
How does live chat work?
Live chat allows your real estate agents to connect with your website visitors to offer them any help they may need. Think of live chat software solutions as a program that allows your client to attend a meeting, but virtually.
Once someone visits your website, a chat box will appear (if you have a real estate chat feature), and they will be able to contact you.
Advantages of using live chat in the real estate sector
To say that using live chat solutions in real estate is an understatement – it is an industry standard. The first thing that comes to mind when thinking about the benefits of using live chat in real estate is the customer support aspect, which is virtually unmatched.
One of the most attractive aspects of using live chat services for real estate is that you can truly understand the wants and needs of your clients , which allows you to connect with them on a human level. It is also the main tool for establishing communication with the potential client, which immediately increases the chances of cooperation in the future.
Using this software, you can provide your customers with immediate assistance, which can help them navigate your offers and content, and work wonderfully as a lead generation tool. With live chat, you can:
Help your customers navigate your website
Increase the performance and creativity of your agents
Build a relationship with your customers and prospects
Provide immediate assistance to anyone on your website
Offer support 24 hours a day, 7 days a week
Extend the time people spend on your website
And this is just the tip of the iceberg. Unlocking the full potential of live chat solutions is business-specific, meaning it can do different things for different companies, even if they are in the same industry.
Top 5 Live Chat Software
Chat Software Capterra Rating Free version Free trial Starting price
LiveAgent 4.7/5 (approx. 1K reviews) YEAH YEAH $9 per agent/month
HubSpot 4.8/5 (250 reviews) YEAH YEAH $50/month
Drift 4.5/5 (153 reviews) YEAH YEAH n/a
Sendinblue 4.5/5 (approx. 800 reviews) YEAH YEAH $25/month
Syncro 4.5/5 (2 reviews) YEAH YEAH $25/month
Dated May 6th
Top 20 Live Chat Software Solutions for Real Estate
There are more live chat software solutions for real estate than you can imagine, but like most software, not all of them are created equal. The market is full of flawed software that isn't capable of doing what you need. Luckily, we've looked at a ton of software and found twenty real estate solutions that have exceeded our expectations.
1. LiveAgent
