– Does your business have a large customer database but don’t know how to exploit it fully?
– Does your business include real estate, English centers, debt collection, cosmetics businesses… and want to make outbound calls to close appointments, orders, telemarketing…
– Or simply, the majority of your profits come from voice australia fax data channels, but you want to further improve the performance of your telesales staff.
Look for a Contact Center solution - customer service switchboard, Telesales that can solve these problems easily and professionally.
MiCXM – Customer service and Telesales call center system with integrated CRM helps to easily double telesales productivity:
– Telesales staff do not have to waste time pressing the call number and waiting for customers to pick up the phone
– The PDS campaign will automatically call and connect customers with telesales staff, automatically eliminating calls that are not answered, busy, locked, or subscribed.
– In one working hour, a telesales staff can talk for up to 40′-50 minutes instead of only 19-20 minutes when having to press the number and wait for customers to pick up the phone.
– Do not miss an appointment with a customer, the system will automatically remind the schedule when the appointment comes to call back
– Campaign effectiveness is statistically reported and reported in detail according to call results (eg: closing an appointment, selling a product, having interested customers)
– Call sources are imported into the system from an excel file or via API from existing application software
– Easily manage real-time monitoring of calls and support intervention through listening, listening to training reminders while the staff is talking to customers
…
And many other features.
Some big customers trust MiCXM - Professional Telesales software : Prudential, Generali, Transcosmos BPO, Mead Johnson, HSBC, BAOVIET Insurance, BAOLONG Insurance, FE Credit, P&G, AAA, ICare Mobivi, J&T Express, EMS, Mirae Asset.
