At redk, as product experts, we bring you up to date with the latest developments that Sugar offers, and on this occasion we want to highlight the Sugar Customer Journey Plug-in to boost your sales.
Orchestrating Sales Success with the rcs phone number data Customer Journey Plug-In
“We look at customer experiences every day,” explained Andreas Schuster , Director of Customer Success for Europe, Middle East and Africa at SugarCRM , during the webinar Orchestrating Sales Success with the Customer Journey Plug-In on September 24. Schuster walked us through the features and functions of Sugar ’s Customer Journey Plug-In , highlighting the importance of an efficient customer experience and explaining how the software can improve the experience for both the customer and the employee.
What is the Sugar Customer Journey Plug-In ?
During the webinar, we learned that Customer Journey is a small plug -in that guides users through customer experience templates. It is an incredibly useful guide in the workflow, as it is relevant to 90% of SugarCRM use cases .
Customer relationship professionals can use this software to easily design and execute all interactions with customers, suppliers, and stakeholders throughout the different stages of the customer journey. This will increase the productivity and success rate of your sales team, maximize conversions, and keep an eye on any opportunity, among many other things. SugarCRM 's goal is to create lifelong relationships with its customers, and with this plug -in they hope to help you achieve the same.
The importance of workflow efficiency
Why can't workflow be optimal all the time? Schuster explained that an efficient workflow is an essential factor for sales and profit success. SugarCRM believes that workflow perfection is the key to success. In fact, 75% of opportunities don't close because salespeople didn't pursue the opportunity or didn't follow up in a timely manner. And this happens because salespeople aren't properly guided to employ the necessary project management techniques for B2B opportunities.
Schuster noted that another weakness of the workflow is the excessive length of sales cycles. In this case, even when the deal is closed, it is not done efficiently. And time and resources are wasted that could have been used to pursue other opportunities.
