Deciphering the ROI of AI in customer service
Posted: Mon Dec 09, 2024 9:51 am
You’ve probably heard about the benefits of AI , from personalizing customer service to increasing customer loyalty or even reducing the workload of your agents. But what about the ROI of AI-powered customer service?
In this article, you will find a teacher database complete guide to calculating the tangible and quantifiable benefits of implementing AI in customer service. To illustrate our key points, we will leverage the experience of our partner Zendesk , a leader in AI-powered customer service solutions.
At redk we dive into the fascinating world of AI to help you understand if it is the perfect tool for your business. Let's find out!
Zendesk’s AI allows us to focus on things like quality and coaching, rather than wasting time reading tickets and triaging them manually. – Director of Customer Service Operations, Liberty London
Improve agent productivity with AI
When we empower agents with AI, productivity improvements are incremental and transformative. Zendesk’s advanced AI can improve productivity by 10%, resulting in an impressive annual profit savings of $146,000 (approx. €135,242). This figure is based on the premise that AI tools streamline workflows, enabling agents to resolve customer issues faster and more accurately with automated suggestions and reduced need for task switching.
This efficiency doesn’t stop at reducing costs, it also reallocates resources to the most complex and revenue-generating activities. Agents are transformed into high-performing assets thanks to the help of AI, improving customer satisfaction and financial results.
Optimize operations with automated sorting
Zendesk’s advanced AI can help businesses reduce agent workload by 220 hours per month with automatic ticket classification, transforming operational efficiency.
Zendesk's AI smart classification feature can save an average of 45 seconds per ticket. For a company that processes 78,828 tickets per month, this equates to a monthly savings of $63,000 (€58,358).
Automated ticket classification eliminates the manual work of responding to repeat requests, significantly reducing costs and increasing the throughput of customer service requests. This is not simply a cost-saving measure, but a strategy to improve customer experience and response times without increasing the workload of your team.
Take advantage of the deviation with bots
Are you familiar with the concept of deflection in customer service? It refers to resolving customer queries through automated systems, such as Zendesk’s advanced bot. Trained bots can resolve customer issues with generated responses based on your company’s knowledge base without human interaction.
In this article, you will find a teacher database complete guide to calculating the tangible and quantifiable benefits of implementing AI in customer service. To illustrate our key points, we will leverage the experience of our partner Zendesk , a leader in AI-powered customer service solutions.
At redk we dive into the fascinating world of AI to help you understand if it is the perfect tool for your business. Let's find out!
Zendesk’s AI allows us to focus on things like quality and coaching, rather than wasting time reading tickets and triaging them manually. – Director of Customer Service Operations, Liberty London
Improve agent productivity with AI
When we empower agents with AI, productivity improvements are incremental and transformative. Zendesk’s advanced AI can improve productivity by 10%, resulting in an impressive annual profit savings of $146,000 (approx. €135,242). This figure is based on the premise that AI tools streamline workflows, enabling agents to resolve customer issues faster and more accurately with automated suggestions and reduced need for task switching.
This efficiency doesn’t stop at reducing costs, it also reallocates resources to the most complex and revenue-generating activities. Agents are transformed into high-performing assets thanks to the help of AI, improving customer satisfaction and financial results.
Optimize operations with automated sorting
Zendesk’s advanced AI can help businesses reduce agent workload by 220 hours per month with automatic ticket classification, transforming operational efficiency.
Zendesk's AI smart classification feature can save an average of 45 seconds per ticket. For a company that processes 78,828 tickets per month, this equates to a monthly savings of $63,000 (€58,358).
Automated ticket classification eliminates the manual work of responding to repeat requests, significantly reducing costs and increasing the throughput of customer service requests. This is not simply a cost-saving measure, but a strategy to improve customer experience and response times without increasing the workload of your team.
Take advantage of the deviation with bots
Are you familiar with the concept of deflection in customer service? It refers to resolving customer queries through automated systems, such as Zendesk’s advanced bot. Trained bots can resolve customer issues with generated responses based on your company’s knowledge base without human interaction.