At this point, it is worth highlighting the strategic nature of platforms that russia whatsapp number data 5 million allow not only providing and automating customer service using instant messaging services, but also collecting valuable data so that interactions meet consumer needs.
3. Personalize the attention
Another key to communicating with customers is personalizing customer service, which is closely related to the previous point. Therefore, it is crucial that you keep track of the conversation history to collect data and segment customers.
This way, every time a customer makes contact, it is possible to offer a more personal treatment so that they feel that they are really taken into account. You will also have the opportunity to send a follow-up message to the customer so that they can be sure about the status of any request or purchase, improving their experience with the brand.
Another advantage of keeping an organized record is that you can learn from mistakes and optimize future strategies.
