Adapting From Previous Customer Interactions

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Offering a More Accurate and Contextual Response Each Time Key . Features: Helps Customer Service Teams Resolve Queries Swiftly and Accurately at Every Stepprovides a Single . Platform to Prioritize and Handle Tickets at Scale Enables Smart Self-service for Customers With Automation, . Allowing Them to Get to Answers More Quickly Limitations (G2)lack of Synchronization It Has a . Syncing Problem in Reports and Datait Can Quickly Get Expensive for Smaller Teams, and You .

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of Repetitive Questions Without Any Involvement From Human Agents the Platform Also Offers a Live . Chat That Engages With Your Website Visitors and Customers in Real Time Key Features:offers Assistance . To Multiple Customers Simultaneously, Significantly Increasing Your First-contact Resolution Rate Answers Customer Questions Across Multiple . Channels and in Multiple Languages Performs Recurring Tasks on Behalf of Human Agents, Such as . Creating Tickets, Checking Order Statuses, Etc Limitations (G2)lack of Integration With External Platformsit Has Limitations .