During sales, customers' attention is scattered by offers from different companies. In order not to lose potential buyers, try to maintain a high level of customer service and respond to messages as quickly as possible - preferably within a few seconds.
42% of companies** in retail have solved this issue by connecting a chatbot, which takes on 30 to 80% of the load on operators (LiveTex data) and at the same time responds instantly to each request.
In addition to the chatbot, an bahrain mobile database offline form is a useful tool that collects customer contacts outside of working hours and forwards requests to operators. With its help, you can increase the number of orders by up to +40% (LiveTex data). And also, if the client does not want to wait, you can offer him to choose the time for communication using a callback.
Address your customers personally
59% of users value their experience with a company more than the price after the pandemic***. Make your customers more loyal and increase sales with a personalized approach. Use your CRM to collect and analyze information about your customers to segment them and offer customized offers in advance that will meet their needs.
In addition, you can integrate your CRM with a chat platform so that operators can personally address each customer without asking for personal information, as well as offer promotions immediately during the conversation, stimulating upselling.
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