Home page of KLM Royal Dutch airlines

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6. Surveys (ask for feedback)
It’s no secret that customers expect businesses to respond to their feedback. Customer satisfaction surveys are often a way for them to let you know about their pain points and issues. On the other hand, for businesses, customer feedback is an invaluable source of data that can be leveraged. WhatsApp is a great tool for collecting customer feedback, assessing their mood, and resolving any issues through two-way communication.

Feedback and suggestions feature in helpdesk software - LiveAgent
Companies that use WhatsApp for customer service – examples
Let's look at a few examples of well-known companies that use WhatsApp as a customer service channel.

1. KLM
KLM Royal Dutch Airlines uses WhatsApp to communicate with customers, along with other social turkey phone number data media channels . It offers 24/7 customer support, and you can also receive flight information and updates directly to your mobile phone via WhatsApp.

2. Adidas
The retail giant uses WhatsApp not only for customer service but also as a successful marketing channel. Since 2015, Adidas has been using the platform for one-on-one communication with customers and to promote various marketing campaigns.

Adidas Customer Support
3. Booking.com
Popular travel agency Booking.com uses WhatsApp to make time to communicate with customers. In addition to chatting with clients, they use WhatsApp to share notifications and updates about reservations and accommodations.

Booking.com Support Center
4. Uber
Uber is all about convenience, so it's natural that they use WhatsApp to communicate with customers on a daily basis. In addition to customer support, you can order a ride and even receive a receipt through WhatsApp.