What kind of tragedy would result from refusal or abandonment of packages?

[metoc15411]

First of all, as soon as a consumer is charged an unnecessary fee, they will think they don't want the product, and if they refuse to accept it, the retailer will suffer the following tragedy:

Paying Expensive Return Shipping CostsIf
the consumer rejects the package and the retailer decides to return it to a warehouse in their own country, the retailer must pay the cost of shipping and importing the item back to their own country.
Fortunately, there are no return shipping costs for returns by EMS, but import duties, taxes, and fees may apply.
Import shipping costs with FedEx/DHL can be at least 2 to 5 times higher than export shipping costs.

Returning a package can sometimes be more expensive than discarding it.

Depending on the country of origin and destination, import costs can be two to five times higher than export costs, and even if you stock and resell the goods, you will end up losing money. If you know
that you will be losing money even if you resell them, the obvious choice is to abandon them locally, which is why they are so common.

New Risk CostsIf
a customer rejects a package and asks for a refund azerbaijan whatsapp data you may be able to deny the request depending on your shipping policy.
However, if the package is rejected at customs, you will have no choice but to refund the customer. Refunding the customer means losing the value of the product, shipping costs, and profits that could have been made from the sale. If it's just one package, it's not so bad, but if it happens two or three times a month, it becomes a big cost.


Decrease in customer lifetime value
If an overseas customer has a bad experience and never visits your website again, you may lose the opportunity for lifetime revenue per customer, which is important for your business. That customer may have been a loyal customer who would generate huge sales in the future, or a famous influencer who could influence your brand.

How to avoid "baggage abandonment and refusal"?
If you have read this far, you should now have a clear understanding of the reasons why packages are rejected and why they have to be abandoned.
Now, let's consider solutions to avoid "abandoned and rejected packages," which are unavoidable in cross-border e-commerce.

Maximize cost transparency
To put it bluntly, eliminate "surprise fees."

In other words, when consumers buy products on a website,

Product price
postage
Import Fees
Return Policy
If you understand this, there is no problem. And if you pay these fees in full when you purchase the item, you will not have to pay any additional "surprise fees" when you receive the item. For example, eBay has started to display all of these on its website since 2022.