Key Directions of Digital Transformation
Posted: Wed Feb 12, 2025 8:29 am
Innovation is making its way into organizations. Almost half of respondents reported that they are creating a culture of innovation. The creation of innovation teams is becoming the norm.
The study contains a number of other important points that every CT leader should consider when developing metrics to assess current status and determine investment directions.
85% of surveyed companies reported that their CT initiatives have expanded beyond IT to the entire organization. However, IT still leads the way in terms of improving the customer experience and customer service. The top CT areas are IT, customer service, operations, innovation, and marketing.
Digital transformation at the level of jordan whatsapp data units
“Digital transformation typically begins with a technology-first mindset: 51% of companies target digital transformation investments to modernize IT infrastructure and technologies (e.g. cloud, collaboration, communications, security, mobility). Digital transformation is about modernizing the sum of the critical parts of an organization by investing in those parts themselves (business units and functions). It’s about moving away from a tug-of-war between marketing and IT to a distributed balance and collaboration across the organization,” said study author Brian Solis, principal analyst at Altimeter.
Key Drivers of Digital Transformation
More than half of companies (51%) name an innovative business model as the main driving force of digital transformation, and exploring growth opportunities in new markets is their main goal. Previously, the priorities were modernizing technologies at the enterprise and improving customer service. Today, the main incentive is the innovative capabilities of a new business model, which create new sources of additional income.
The study contains a number of other important points that every CT leader should consider when developing metrics to assess current status and determine investment directions.
85% of surveyed companies reported that their CT initiatives have expanded beyond IT to the entire organization. However, IT still leads the way in terms of improving the customer experience and customer service. The top CT areas are IT, customer service, operations, innovation, and marketing.
Digital transformation at the level of jordan whatsapp data units
“Digital transformation typically begins with a technology-first mindset: 51% of companies target digital transformation investments to modernize IT infrastructure and technologies (e.g. cloud, collaboration, communications, security, mobility). Digital transformation is about modernizing the sum of the critical parts of an organization by investing in those parts themselves (business units and functions). It’s about moving away from a tug-of-war between marketing and IT to a distributed balance and collaboration across the organization,” said study author Brian Solis, principal analyst at Altimeter.
Key Drivers of Digital Transformation
More than half of companies (51%) name an innovative business model as the main driving force of digital transformation, and exploring growth opportunities in new markets is their main goal. Previously, the priorities were modernizing technologies at the enterprise and improving customer service. Today, the main incentive is the innovative capabilities of a new business model, which create new sources of additional income.