One, that initial self service that

[tasnimsanika7]

We just rolled out the biggest stress test to any customer service operation that I’ve witnessed in 20 plus years, right? Like I said, the level of anxiety, the level of expectation of volume of inquiries, right? So for every one order now people are seeing four to five inquiries coming in or tickets, or however you want to designate it. But basically customers reaching out, right? Four to five X, what is the traditional inquiry rate per order. So that’s significant and your customer’s care operation is not set up to handle that volume. And guess what? It’s really hard right now to go out and hire more agents because it’s hard to hire them. It’s hard to recruit them. It’s hard to train them. So you’re kind of making it, exacerbating the challenge. So this is where artificial intelligence can be a really powerful solution in this time. So what we’ve done at Kustomer, we kind of rolled out our Customer IQ Suite, and this allows a number of key things.I was talking about before for egypt phone number list customers to be able to self serve and answer some of their own questions. For you to update them with your policies and procedures. And you need to be nimble. It’s not going to be static, right? So you can’t go to IT and ask them, you need a three day turnaround on updating something. You need to put it in the hands of the business users, right? Every time, if you’re, for example, an airline and you’re going to constantly be tweaking your refund policy, right? Put it in the hands of the business users to update those knowledge based items, which then get passed on. But then when the customer comes to you, how do we prioritize those requests? So using intelligence to then route those inquiries. If I’ve got an order that was delivered two days ago, and Mike’s got an order that is out for delivery right now, let’s make sure we prioritize Mike because Mike is probably really concerned about where his order is, right? Over Vikas, who got it two days ago and maybe was like, “Hey, you forgot to check.” Right? So being able to do some really cool things like that, using artificial intelligence, then when the agent gets engaged to help them suggest next best action. So yeah, if you didn’t have an AI strategy before, now’s the time because I know people are like, “No. It’s going to take me time. It’s going to take years. I don’t have the expertise.” There’s some really quick things that you can do to fundamentally change how you operate in this environment.

Gabe Larsen: (18:13)

I like that idea that [inaudible] AI basically from that customer journey [inaudible] makes it better. A little more easy. A little more [Inaudible] for the customer and for the brand. Mike, what would you add to that?