Man chatting on WhatsApp
Posted: Mon Feb 10, 2025 10:14 am
This update is now live on your Latest Mailing Database account. Learn more →
Chatbots and agents interaction diagram
New user role: Auditor Role
The new role is essential for teams that need to delve deeper into data analysis and optimize chat management without changing core system settings.
This role has access to:
Audit
Console
Departments
My Reports
Reports (All Reports)
Solutions Bot and Satisfaction Bot
Chat Management
Contacts
General Settings (Message Settings, Quick Messages, Schedules, Self-Follow Messages, Custom Fields, Tags)
This role does NOT have access to:
Channels
Users
Mass Mailing Module
Diagram of the new auditor role in Latest Mailing Database
Continuous improvements
A redesign was done around the configuration of the satisfaction bot and FAQs bot.
Tags by contact in the mobile app: With this enhancement, agents can organize their contacts more effectively by assigning tags based on their relationship or category.
In-tray filters in progress on the mobile app: With these filters, agents will be able to segment customers, address their requirements and improve customer service.
Regarding the WhatsApp API, the Latest Mailing Database API contact and documentation update is required. Learn more.One of the most powerful tools that have emerged in the field of business automation are chatbots and artificial intelligence.
Although chatbots have been around for a few years, the incorporation of artificial intelligence, specifically the technology created by the company OpenIA, ChatGPT, has transformed the landscape for companies.
The synergy between these two tools (Chatbots and AI) not only improves the customer experience but also offers unprecedented operational efficiency to businesses.
For this reason, we decided to explore how companies can leverage the powerful combination of Chatbots with AI to reduce costs and improve their performance.
How to save costs with GPT and WhatsApp Chatbots?
Saving costs with GPT Chatbots and WhatsApp is possible usa phone number list thanks to the automation and efficiency that these tools can bring to companies.
Here's how you can achieve this:
24/7 Customer Support: Chatbots can answer frequently asked questions and resolve common issues at any time of day, reducing the need for a 24-hour support team.
Automate repetitive tasks: Chatbots can take care of routine tasks like scheduling appointments, sending reminders, and processing payments, allowing your team to focus on higher-value tasks.
Reduced operational costs: By implementing chatbots, you can reduce the number of staff needed for administrative and support tasks, which reduces hiring, training, and salary costs.
Improved marketing efficiency: Chatbots can send personalized messages and promotions to customers via WhatsApp, improving the effectiveness of your marketing campaigns and reducing costs associated with traditional methods.
Data collection and analysis: Chatbots can collect valuable data about customer interactions, allowing businesses to make informed decisions and optimize their strategies without incurring additional research costs.
Multilingual Support: With GPT technology, chatbots can communicate in multiple languages, eliminating the need to hire additional staff to serve customers from different regions.
Fast and scalable implementation: Setting up a chatbot on WhatsApp is relatively quick and can be easily scaled as your business grows, avoiding significant infrastructure expenses.
Chatbots and agents interaction diagram
New user role: Auditor Role
The new role is essential for teams that need to delve deeper into data analysis and optimize chat management without changing core system settings.
This role has access to:
Audit
Console
Departments
My Reports
Reports (All Reports)
Solutions Bot and Satisfaction Bot
Chat Management
Contacts
General Settings (Message Settings, Quick Messages, Schedules, Self-Follow Messages, Custom Fields, Tags)
This role does NOT have access to:
Channels
Users
Mass Mailing Module
Diagram of the new auditor role in Latest Mailing Database
Continuous improvements
A redesign was done around the configuration of the satisfaction bot and FAQs bot.
Tags by contact in the mobile app: With this enhancement, agents can organize their contacts more effectively by assigning tags based on their relationship or category.
In-tray filters in progress on the mobile app: With these filters, agents will be able to segment customers, address their requirements and improve customer service.
Regarding the WhatsApp API, the Latest Mailing Database API contact and documentation update is required. Learn more.One of the most powerful tools that have emerged in the field of business automation are chatbots and artificial intelligence.
Although chatbots have been around for a few years, the incorporation of artificial intelligence, specifically the technology created by the company OpenIA, ChatGPT, has transformed the landscape for companies.
The synergy between these two tools (Chatbots and AI) not only improves the customer experience but also offers unprecedented operational efficiency to businesses.
For this reason, we decided to explore how companies can leverage the powerful combination of Chatbots with AI to reduce costs and improve their performance.
How to save costs with GPT and WhatsApp Chatbots?
Saving costs with GPT Chatbots and WhatsApp is possible usa phone number list thanks to the automation and efficiency that these tools can bring to companies.
Here's how you can achieve this:
24/7 Customer Support: Chatbots can answer frequently asked questions and resolve common issues at any time of day, reducing the need for a 24-hour support team.
Automate repetitive tasks: Chatbots can take care of routine tasks like scheduling appointments, sending reminders, and processing payments, allowing your team to focus on higher-value tasks.
Reduced operational costs: By implementing chatbots, you can reduce the number of staff needed for administrative and support tasks, which reduces hiring, training, and salary costs.
Improved marketing efficiency: Chatbots can send personalized messages and promotions to customers via WhatsApp, improving the effectiveness of your marketing campaigns and reducing costs associated with traditional methods.
Data collection and analysis: Chatbots can collect valuable data about customer interactions, allowing businesses to make informed decisions and optimize their strategies without incurring additional research costs.
Multilingual Support: With GPT technology, chatbots can communicate in multiple languages, eliminating the need to hire additional staff to serve customers from different regions.
Fast and scalable implementation: Setting up a chatbot on WhatsApp is relatively quick and can be easily scaled as your business grows, avoiding significant infrastructure expenses.