If you find that having a small team or limited time to respond is leading to long wait times, consider setting up automated replies. With automations, your page can respond right away and answer common customer queries much more efficiently. Business Suite has a range of automation templates to choose from and also supports custom workflows.
To access these tools, click the automation icon at the top of the Business Suite inbox. Then browse the template library or create a new automation from scratch.
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For example, you can set up an instant reply that responds right away to people messaging your business for the first time. Automations like saved replies support text, emojis, and links. They also allow automated personalization, which you can use to greet people by their names or add contact information for your business.
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It's also helpful to automate away messages, especially if your team isn't online around the clock. You can set schedules for these automated messages so they only send at times when your team isn't online. Consider adding useful resources to these messages so customers can get the answers they need or take the actions they want without having to wait for your team to return.
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