How to Deal with Difficult Customers Over the Phone

[Noyonhasan574]

In this case, the phone rings, you answer, it's your kid's football coach. He shares the game schedule and asks if you'd like to make some of those world-famous cinnamon rolls for Tuesday's bake sale to raise money for the team. You say no problem, you'd be happy to help, and thank him for the call. You gained information (football schedule), created an opportunity (get involved in raising money for the team), and generated interest in the event (bake sale). Is this a sales call? Yes, it does meet the criteria.

Why is telemarketing so important? Telemarketing allows all types armenia phone number library of businesses to reach current and potential customers. Are there scammers and bad telemarketing companies out there? Absolutely! However, some excellent, trustworthy companies offer services that you would never know without that phone call. Or, the company you are a customer of will never be able to improve its service without calling and asking for your opinion. Many telemarketing companies perform very "valuable work" for respected and reputable clients. I worked in the telemarketing industry for many years and through learning, asking questions, and working hard, I made my way into more senior positions.



I've seen hundreds of high school students, wives, seniors, and people from just about every walk of life walk into call centers. For some, it's their first job, for others, their last. It's a tough job. I have seen telemarketing launch impressive careers for some people. Telemarketing taught me how to be confident, professional, and persistent while instilling a work ethic that I am proud of. Even as my family and friends muttered, “Damn telemarketers,” I kept my head up with a smile.