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Grids Charts And Media Providing A Comprehensive Snapshot Of Your Contact Center’s Performance. Seamlessly Manage Both Queues And Agents From A Single Platform Ensuring Smooth Operations At All Times. Plus Capitalize On Advanced Features Like Eavesdrop Whisper And Barge To Enhance Supervision And Support Capabilities. Don’t Wait Until The End Of The Month To Gain Insights Into Your Business Communications – Our Dashboards Provide Immediate Access To Critical Data Points Including Team Members’ Availability Statuses Adherence To Sla Limits Current Call Volumes And Workload Distribution Across Teams Empowering You To Make Informed Decisions And Optimize Efficiency On The Fly.

Ccaas 5. Call Analytics & Customized Reports With Virtualpbx iran phone number library Advanced Call Reports Effortlessly Organize Your Company’s Data Into Manageable Reports Generated On A Schedule Or On-Demand. Enjoy The Flexibility Of Creating Multiple Workspaces With Unique Reports Filters And Delivery Schedules. Gain Valuable Insights Into Various Aspects Of Your Call Activity From Inbound Calls By Area Code To Agent Performance Metrics Like Calls Completed. Customize Your Reports With Filters Such As Phone Number And Call Status Enabling You To Focus On The Data That Matters Most.



Ensure Timely Access To Crucial Information By Scheduling Reports To Be Delivered Directly To Your Email Inbox At Hourly Daily Weekly Or Monthly Intervals Empowering You To Make Informed Decisions And Optimize Your Business Operations Efficiently. 6. Crm Integrations Supercharge Productivity With Seamless Crm Integrations Enabling Automatic Screen Pops Task Creation And Click-To-Call Functionality. With Access To Over 6000 Apps Through Zapier Integration And Webhooks You Can Effortlessly Integrate Call Data With Internal Systems.