In most companies there are various departments and agents that manage communication channels independently, which is a problem when dealing with customers.
To optimize your communication strategies, you need a platform that allows you to list of croatia whatsapp phone numbers manage all messaging channels in a unified manner , centralizing data to have a better understanding of the context in which each client is located, which is key to effectively orchestrating outgoing messages.
2. Have updated customer information
For outbound actions to have value for the customer, they must be contextual, that is, adapted to what the consumer requires at that moment. Purchase notifications are a good example, but this is only one of many possibilities.
To orchestrate outbound campaigns, you need to have up-to-date information about your customers, and a CRM can be the key to achieving this. By integrating this software with a unified customer service platform, you will be able to manage all interactions between your company and customers under an omnichannel approach .
Have a technological platform that allows orchestration
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