Tools to manage teams with a single WhatsApp number
Posted: Thu Dec 05, 2024 9:49 am
In order for your entire sales team to be able to efficiently manage conversations from a single WhatsApp number, it is essential to have the right tools to distribute tasks, control interactions and automate processes. Below, we present the main tools that make centralized and efficient management possible.
1. WhatsApp Business API
The basis for multiple denmark phone number resource team members to be able to manage a single WhatsApp number is the WhatsApp Business API . Unlike the standard version, this API allows multiple people to access and respond from the same number, across multiple devices, managing interactions on a large scale. It is the perfect solution for companies that handle high volumes of queries and need fast and efficient support.
Key API Features:
Multi-user access for sales teams.
Ability to integrate CRM systems and automation platforms.
Response automation and chatbots to improve efficiency.
2. CxFlow: Automation and management platform
CxFlow is a tool that allows you to get the most out of the WhatsApp Business API . With CxFlow, you can not only centralize your team's conversations, but also automatically assign queries based on the availability or specialization of the sellers, maintaining an orderly and efficient flow.
CxFlow Key Features:
Automatic chat distribution: Assign conversations to team members based on their workload or expertise, ensuring a fast and efficient response.
Tags and internal notes: Sellers can tag conversations and leave internal notes so the team is aligned and can properly follow up with each customer.
3. CRM integration
To effectively manage leads and ensure proper follow-up of each conversation, it is essential to integrate WhatsApp with a CRM system . This integration allows each interaction to be recorded and all customer information (purchase history, queries, preferences) to be accessible on a central platform.
Benefits of CRM integration:
Unification of customer interaction history.
It makes it easy to track each stage of the sales process.
Improves the personalization of interactions and helps avoid losing sales opportunities.
1. WhatsApp Business API
The basis for multiple denmark phone number resource team members to be able to manage a single WhatsApp number is the WhatsApp Business API . Unlike the standard version, this API allows multiple people to access and respond from the same number, across multiple devices, managing interactions on a large scale. It is the perfect solution for companies that handle high volumes of queries and need fast and efficient support.
Key API Features:
Multi-user access for sales teams.
Ability to integrate CRM systems and automation platforms.
Response automation and chatbots to improve efficiency.
2. CxFlow: Automation and management platform
CxFlow is a tool that allows you to get the most out of the WhatsApp Business API . With CxFlow, you can not only centralize your team's conversations, but also automatically assign queries based on the availability or specialization of the sellers, maintaining an orderly and efficient flow.
CxFlow Key Features:
Automatic chat distribution: Assign conversations to team members based on their workload or expertise, ensuring a fast and efficient response.
Tags and internal notes: Sellers can tag conversations and leave internal notes so the team is aligned and can properly follow up with each customer.
3. CRM integration
To effectively manage leads and ensure proper follow-up of each conversation, it is essential to integrate WhatsApp with a CRM system . This integration allows each interaction to be recorded and all customer information (purchase history, queries, preferences) to be accessible on a central platform.
Benefits of CRM integration:
Unification of customer interaction history.
It makes it easy to track each stage of the sales process.
Improves the personalization of interactions and helps avoid losing sales opportunities.