How does WhatsApp Business API work for sales teams?
The WhatsApp Business croatia phone number resource API is a solution designed for businesses to manage large volumes of conversations efficiently and professionally. Unlike the traditional version of WhatsApp Business, which only allows management from a single device, the API is designed for teams that need to interact with customers from a single WhatsApp number, but with multiple users involved.
With the WhatsApp Business API, your sales team can access conversations from different devices and manage customer queries centrally. This is possible because the API allows you to connect your WhatsApp account with customer management platforms, such as CxFlow, which distribute conversations between team members in an orderly and efficient manner.
Main features:
Multi-user access : Multiple team members can manage conversations from a single number, ensuring a fast and coordinated response.
Automatic distribution: Conversations can be automatically assigned to sellers based on their availability or expertise.
Control and monitoring: The API allows you to keep a detailed record of all interactions, facilitating the monitoring of each client and the traceability of sales.
Automation: With the API, you can automate responses to frequently asked questions or use chatbots to filter queries before they reach a human advisor, improving efficiency without sacrificing personalization.
