10 Best WATI Alternatives & Competitors in 2025
Posted: Wed Dec 04, 2024 10:42 am
by
Ninad Pathak
Shopify businesses commonly use a shared WhatsApp inbox tool like WATI for their customer service.
But if you’re looking for WATI alternatives before you make the final decision, your search ends here!
We’ve tried several dozen shared inbox tools and greece mobile phone number list shortlisted the top 10 alternatives for WATI that you can consider for your customer support needs.
Before we dive in, let’s learn a bit about WATI and what are the features that make it good for ecommerce businesses.
What is WATI?
WATI is a WhatsApp Business Solutions Provider (BSP) and customer support tool owned by Clare.ai.
Customers can apply for the WhatsApp Business API through them and use their shared inbox tool for customer support.
It also offers a no-code chatbot builder to automate customer responses and to create conversation flows.
Built for B2C businesses of all sizes, WATI is a great customer support tool if you only need to respond to customers on WhatsApp.
Pricing:
$40/month billed yearly for 5 agents. No free trial.
Pros:
Minimal initial setup: After getting access to the WhatsApp API, the support team handles the complete integration
Great support: The support team assists in each step of the onboarding process
Team structure management: You can create team structures within WATI with its team and user management features
Chatbots and conversation flows: Create chatbots and conversation flows to speed up responses to common questions and offer solutions instantaneously
Cons:
Works only with WhatsApp: If you support customers on any other platform, you’d still need to purchase an additional CRM tool.
Default chatbot is basic: It responds based on keywords and cannot continue conversations. For the flow builder, you need to pay an additional $49 monthly fee
Top WATI alternatives for your business
While WATI is great for businesses who support customers only on WhatsApp, this is also one of the limitations of WATI.
If you’re like many businesses who also support customers on different platforms, you may have to look for another solution that helps.
A better option is an omnichannel support inbox. Let’s look at some of the WATI alternatives that integrate with more than just WhatsApp.
Top 10 WATI alternatives
DelightChat
Helpwise.io
Messagebird.com
Frontapp.com
Trengo
Twilio Flex
Freshchat by Freshdesk
Interakt
TimelinesAI
Zoko
DelightChat: Manage WhatsApp Support + Marketing
DelightChat
DelightChat is an Omnichannel Helpdesk + WhatsApp Marketing Software built for SME brands that enables them to deliver out-of-the-box customer service. It’s designed with a conversation-first approach that enables you to manage your store’s support & painlessly resolve customer queries - all from a single screen.
Pros:
Omnichannel inbox that helps you manage WhatsApp, Instagram, Facebook, Emails & Live Chat.
Complete WhatsApp Marketing suite - Send WhatsApp Broadcasts to your customer lists using Official API.
Get Official WhatsApp API access with free Green Tick application.
Automated WhatsApp notifications such as Abandoned Cart, Order Confirmation, Delivery Notifications & Cash on Delivery Order Verification.
DelightChat enables you to respond to customer queries & collaborate with your team, all from a single screen. No need to toggle between tabs, which leads to a loss in productivity & loss of work hours.
Cons:
For now, DelightChat only integrates with Shopify that allows it to access your Shopify admin dashboard data. However, it will soon be available for other ecommerce platforms like WooCommerce.
Sign up today for free!
Helpwise.io
Helpwise allows you to manage all your support channels methods at one place.
With shared inboxes for email, SMS, WhatsApp, live chat and social media accounts, you can easily collaborate with your team and your customers from the same dashboard.
Pricing:
$20/per user/month billed annually for all support inboxes. 7 day free trial.
Pros:
Connects major support channels including Facebook, Twitter, Emails, WhatsApp, and SMS.
Integrates with Zapier, Hubspot, Slack, Shopify, etc
On-screen team collaboration
Setup workflows to automate processes with the help of automation rules
Create internal help-center for new support team members
Track email load, key metrics and team performance from your account dashboard
Cons:
Unlike other shared inbox tools, you cannot view all shared inboxes on a single screen with Helpwise. This can be a deal-breaker for those looking for the real “shared inbox” experience.
Cannot manage support for customers who connect from any channel apart from the ones supported by Helpwise.
Currently the mobile app is in a very nascent stage and does not support most of the features that the web app does.
Messagebird.com
Messagebird is a customer service and automation tool to talk to your customers on channels like Live Chat, WhatsApp, Voice and more from a centralized dashboard.
It supports conversation flows to engage customers and seamlessly automate interactions.
Pricing:
Free upto 50 conversations. Then $50 to $150 monthly based on number of conversations
Pros:
The app is priced competitively and offers a lot of features for the price
It offers good documentation for the supported APIs and integrations
Offers SMS capabilities in the CRM and can be a plus for those looking for text messaging
You can automate part of your customer conversations with the conversation flow builder
Cons:
The customer support team is slower than you’d expect and generally responds after 24 hours.
Needs UI/UX improvements as it’s easy to g
Ninad Pathak
Shopify businesses commonly use a shared WhatsApp inbox tool like WATI for their customer service.
But if you’re looking for WATI alternatives before you make the final decision, your search ends here!
We’ve tried several dozen shared inbox tools and greece mobile phone number list shortlisted the top 10 alternatives for WATI that you can consider for your customer support needs.
Before we dive in, let’s learn a bit about WATI and what are the features that make it good for ecommerce businesses.
What is WATI?
WATI is a WhatsApp Business Solutions Provider (BSP) and customer support tool owned by Clare.ai.
Customers can apply for the WhatsApp Business API through them and use their shared inbox tool for customer support.
It also offers a no-code chatbot builder to automate customer responses and to create conversation flows.
Built for B2C businesses of all sizes, WATI is a great customer support tool if you only need to respond to customers on WhatsApp.
Pricing:
$40/month billed yearly for 5 agents. No free trial.
Pros:
Minimal initial setup: After getting access to the WhatsApp API, the support team handles the complete integration
Great support: The support team assists in each step of the onboarding process
Team structure management: You can create team structures within WATI with its team and user management features
Chatbots and conversation flows: Create chatbots and conversation flows to speed up responses to common questions and offer solutions instantaneously
Cons:
Works only with WhatsApp: If you support customers on any other platform, you’d still need to purchase an additional CRM tool.
Default chatbot is basic: It responds based on keywords and cannot continue conversations. For the flow builder, you need to pay an additional $49 monthly fee
Top WATI alternatives for your business
While WATI is great for businesses who support customers only on WhatsApp, this is also one of the limitations of WATI.
If you’re like many businesses who also support customers on different platforms, you may have to look for another solution that helps.
A better option is an omnichannel support inbox. Let’s look at some of the WATI alternatives that integrate with more than just WhatsApp.
Top 10 WATI alternatives
DelightChat
Helpwise.io
Messagebird.com
Frontapp.com
Trengo
Twilio Flex
Freshchat by Freshdesk
Interakt
TimelinesAI
Zoko
DelightChat: Manage WhatsApp Support + Marketing
DelightChat
DelightChat is an Omnichannel Helpdesk + WhatsApp Marketing Software built for SME brands that enables them to deliver out-of-the-box customer service. It’s designed with a conversation-first approach that enables you to manage your store’s support & painlessly resolve customer queries - all from a single screen.
Pros:
Omnichannel inbox that helps you manage WhatsApp, Instagram, Facebook, Emails & Live Chat.
Complete WhatsApp Marketing suite - Send WhatsApp Broadcasts to your customer lists using Official API.
Get Official WhatsApp API access with free Green Tick application.
Automated WhatsApp notifications such as Abandoned Cart, Order Confirmation, Delivery Notifications & Cash on Delivery Order Verification.
DelightChat enables you to respond to customer queries & collaborate with your team, all from a single screen. No need to toggle between tabs, which leads to a loss in productivity & loss of work hours.
Cons:
For now, DelightChat only integrates with Shopify that allows it to access your Shopify admin dashboard data. However, it will soon be available for other ecommerce platforms like WooCommerce.
Sign up today for free!
Helpwise.io
Helpwise allows you to manage all your support channels methods at one place.
With shared inboxes for email, SMS, WhatsApp, live chat and social media accounts, you can easily collaborate with your team and your customers from the same dashboard.
Pricing:
$20/per user/month billed annually for all support inboxes. 7 day free trial.
Pros:
Connects major support channels including Facebook, Twitter, Emails, WhatsApp, and SMS.
Integrates with Zapier, Hubspot, Slack, Shopify, etc
On-screen team collaboration
Setup workflows to automate processes with the help of automation rules
Create internal help-center for new support team members
Track email load, key metrics and team performance from your account dashboard
Cons:
Unlike other shared inbox tools, you cannot view all shared inboxes on a single screen with Helpwise. This can be a deal-breaker for those looking for the real “shared inbox” experience.
Cannot manage support for customers who connect from any channel apart from the ones supported by Helpwise.
Currently the mobile app is in a very nascent stage and does not support most of the features that the web app does.
Messagebird.com
Messagebird is a customer service and automation tool to talk to your customers on channels like Live Chat, WhatsApp, Voice and more from a centralized dashboard.
It supports conversation flows to engage customers and seamlessly automate interactions.
Pricing:
Free upto 50 conversations. Then $50 to $150 monthly based on number of conversations
Pros:
The app is priced competitively and offers a lot of features for the price
It offers good documentation for the supported APIs and integrations
Offers SMS capabilities in the CRM and can be a plus for those looking for text messaging
You can automate part of your customer conversations with the conversation flow builder
Cons:
The customer support team is slower than you’d expect and generally responds after 24 hours.
Needs UI/UX improvements as it’s easy to g