Benefits of the digital transformation process
Posted: Sun Jan 19, 2025 6:59 am
Digital transformation is the realignment of technology, business models and processes to create value for customers and employees in a changing digital economy.
The objectives and benefits of the digital transformation process are:
Increased productivity and efficiency in the internal operations of the company
Improving efficiency and providing services or products to customers
Intelligent internal corporate management of knowledge to information and data
Empowering workers to take controlled risks and be rewarded for it
Humanizing the company
Reducing friction in customer interactions
Increase the speed of customer transactions
Reduce operating costs
Increase the degree of loyalty towards the company by both internal and external customers
Increase market share
Accelerate the speed of adaptation to new technologies
Customer experience must be at the heart of the change , taking care of customer malaysia email list purchasing processes, contact points and all of this must be integrated into a macro process that is simple with minimal friction and at the same time is inspiring and intuitive.
That is why companies must create processes and procedures around the customer and their satisfaction, seeking a new way of doing business and personalizing the interaction with this customer and, above all, making them feel special.
“Think about turning the ordinary into the extraordinary”
Now that we have reached this point, it is your turn to start with the technique that best suits your company and, above all, the one that your buyer persona perceives most quickly .
Beyond these recommendations, at Connext we are at your disposal to advise you on the digital transformation of your industrial company.
The objectives and benefits of the digital transformation process are:
Increased productivity and efficiency in the internal operations of the company
Improving efficiency and providing services or products to customers
Intelligent internal corporate management of knowledge to information and data
Empowering workers to take controlled risks and be rewarded for it
Humanizing the company
Reducing friction in customer interactions
Increase the speed of customer transactions
Reduce operating costs
Increase the degree of loyalty towards the company by both internal and external customers
Increase market share
Accelerate the speed of adaptation to new technologies
Customer experience must be at the heart of the change , taking care of customer malaysia email list purchasing processes, contact points and all of this must be integrated into a macro process that is simple with minimal friction and at the same time is inspiring and intuitive.
That is why companies must create processes and procedures around the customer and their satisfaction, seeking a new way of doing business and personalizing the interaction with this customer and, above all, making them feel special.
“Think about turning the ordinary into the extraordinary”
Now that we have reached this point, it is your turn to start with the technique that best suits your company and, above all, the one that your buyer persona perceives most quickly .
Beyond these recommendations, at Connext we are at your disposal to advise you on the digital transformation of your industrial company.