Price
Description
Link to the product on the website (required to complete the virtual sale)
Product or service code
Products can be shared in chat conversations, but there is no direct sale . For the moment, the WhatsApp Pay service for making in-app purchases is only available in Brazil, India and Singapore. In the rest of the world, you have to redirect to the website to complete the virtual transaction there.
4) Prepare automatic responses
A key tool of WhatsApp Business is automatic responses , ideal for managing customer expectations when they write outside of business hours or you cannot respond to them instantly. They are israel telegram data easily configured from the WhatsApp Business menu:
There are two types of auto-replies: welcome messages , for new users and those who have not interacted for a while; and away messages , which are set to be sent to all users at a certain time.
It is also possible to set up quick replies for frequently asked questions . These are not automatic, but they allow you to enter previously saved phrases into the chat without typing them again, which saves a lot of time.
The WhatsApp Business API allows you to go one step further in automatic responses, integrating tools such as chatbots based on rules or artificial intelligence, ideal for providing answers to frequently asked questions from customers.
18 examples of quick responses
Connecting WhatsApp Business to your website is very simple. It consists of integrating a WhatsApp button into your website and will help you promote immediacy: contacts who do not yet have your phone number registered will be able to start the conversation with a click.
Additionally, installing a chat widget allows you to link your website to both WhatsApp and web chat and messaging on other platforms, such as Instagram or Facebook. Chat customer service tools make it easy to manage multiple communication channels simultaneously.
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