Who Complain Will Surely Return

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In General, We Can Distinguish Between Two Types Of Customers: Those Who Consume Our Product Or Service And Tell Us What They Did Not Like Or What They Did, And Those Who Say Absolutely Nothing At All. Between These Two Types Of Customers There Is A Big Difference That Classifies Them As Loyal Or Lost: Those, Those Who Don't Say Anything Will Never Return. It Is Very Simple, A Client Who Transmits His Feedback To Us, Tells Us What He Did Not Think Was Good, Or What He Liked The Most, He Cares About Us, Since He Sees Aspects That Can Be Improved And By Saying So He Shows His Interest In Our Company And Because It Is Better.

However, A Customer Who Has Tried Our Product bulgaria phone number library Or Service And Tells Us Absolutely Nothing About It Is Likely To Never Return, Especially If Their Experience Has Not Been Very Pleasant. The Profile Of Customers Who Complain Coincides With That Of Demanding People, Who, Once The Recommendation Is Made, Are Likely To Return To Verify That The Service Has Improved, And If Not, There Will Not Be A Third Chance. On The Contrary, Those Customers Who Do Not Complain, Who Do Not Provide Any Type Of Response, Do Not Give More Opportunities, Choose Not To Return And Look For A Place That Lives Up To Their Expectations.

For This Reason, It Is Important To Know What Our Customers' Perception Of Us Is, To Encourage Them To Comment On Our Service Or To Tell Us What They Would Improve About Our Product, Since These Complaints Or Praise Are Going To Be The Path We Must Follow In The Future. Unfortunately For Us In This Sense, There Are More Silent Clients Than Those Who Have The Courage To Tell Us To Our Face What We Are Doing Wrong, So It Is Important To Use Tools That Allow Us To Know What The Client's Experience With Our Company Has Been Like. .