Example of collecting reviews via SMS
Posted: Sat Dec 28, 2024 4:49 am
Good review management involves two key steps: collecting and responding to customer feedback .
When your customers visit a store or your digital platforms, they have an experience and will have a testimonial to share. But they don't always do it on their own, especially when the experience is positive and they have nothing to claim or expect nothing in return. It is therefore important to think about asking them for their opinion, regardless ghana phone number library of the review collection platform used. Since the Digital Market Act came into force: all reviews are grouped together on Google My Business files, no matter where they come from. It's up to you to solicit your customers to enrich your reviews!
e-reputation management collecting customer reviews
Once your customers have written and published their feedback, it is mandatory to respond to it . Especially if the reviews are negative, and even if they are not justified. Respond to all your reviews, and if possible, in less than 72 hours, this will prove the effectiveness of your customer service and reassure your potential future buyers about the responsiveness of your teams in the event of a problem.
Learn more: How to respond to negative customer reviews?
Finally, a good e-reputation strategy also relies on improving your services based on customer feedback. So think about analyzing your reviews , using semantic analysis for example, i.e. textual analysis of sentiments. It allows you to learn more about what your customers like and what can be improved. With Digitaleo, benefit from quarterly reports to understand your customer reviews. Artificial intelligence automatically analyzes the comments that accompany your ratings and allows you to identify your strengths and pain points. It's simple, you just have to focus on the essentials, our AI does the rest!
social networks online reputation
3. Use social media to manage your online reputation
The last step we recommend you take to protect your online reputation is the active use of social networks . Beyond developing your reputation and your turnover, they help improve your brand image.
When your customers visit a store or your digital platforms, they have an experience and will have a testimonial to share. But they don't always do it on their own, especially when the experience is positive and they have nothing to claim or expect nothing in return. It is therefore important to think about asking them for their opinion, regardless ghana phone number library of the review collection platform used. Since the Digital Market Act came into force: all reviews are grouped together on Google My Business files, no matter where they come from. It's up to you to solicit your customers to enrich your reviews!
e-reputation management collecting customer reviews
Once your customers have written and published their feedback, it is mandatory to respond to it . Especially if the reviews are negative, and even if they are not justified. Respond to all your reviews, and if possible, in less than 72 hours, this will prove the effectiveness of your customer service and reassure your potential future buyers about the responsiveness of your teams in the event of a problem.
Learn more: How to respond to negative customer reviews?
Finally, a good e-reputation strategy also relies on improving your services based on customer feedback. So think about analyzing your reviews , using semantic analysis for example, i.e. textual analysis of sentiments. It allows you to learn more about what your customers like and what can be improved. With Digitaleo, benefit from quarterly reports to understand your customer reviews. Artificial intelligence automatically analyzes the comments that accompany your ratings and allows you to identify your strengths and pain points. It's simple, you just have to focus on the essentials, our AI does the rest!
social networks online reputation
3. Use social media to manage your online reputation
The last step we recommend you take to protect your online reputation is the active use of social networks . Beyond developing your reputation and your turnover, they help improve your brand image.