Double check the information you are sharing
Posted: Wed Dec 18, 2024 9:52 am
Unless you are absolutely sure of something, do not include it in the email. Misleading your audience is the last thing you’d want during a crisis. So, what information should your crisis email contain? Take a look.
Explain how the issue has affected buy phone number database your operations, telling your customers what they should be expecting in the near future. If you set their expectations right from the get-go, it’ll eliminate all scope of miscommunication in the long run.
Provide details of a contingency plan, if any. For the time your current operations are halted, your audience must be briefed about what steps they can take to resume their dealings with you.
Address the queries that your customers are more likely to pose during this time. They are most likely to have concerns regarding refunds, shipping time, and cancellation policies.
Include your customer care contact information. No matter how comprehensive your FAQ section is, some customers will always want to get directly in touch with you for a personal answer. It is important that they are allowed this space.
Talk to them about the measures you are taking to make things better. No one will blame you for falling prey to an inadvertent crisis. However, you will most certainly be held culpable if you fail to devise a foolproof disaster control plan.
If you need any support from your customers, don’t be afraid to voice it out.
Explain how the issue has affected buy phone number database your operations, telling your customers what they should be expecting in the near future. If you set their expectations right from the get-go, it’ll eliminate all scope of miscommunication in the long run.
Provide details of a contingency plan, if any. For the time your current operations are halted, your audience must be briefed about what steps they can take to resume their dealings with you.
Address the queries that your customers are more likely to pose during this time. They are most likely to have concerns regarding refunds, shipping time, and cancellation policies.
Include your customer care contact information. No matter how comprehensive your FAQ section is, some customers will always want to get directly in touch with you for a personal answer. It is important that they are allowed this space.
Talk to them about the measures you are taking to make things better. No one will blame you for falling prey to an inadvertent crisis. However, you will most certainly be held culpable if you fail to devise a foolproof disaster control plan.
If you need any support from your customers, don’t be afraid to voice it out.