A huge part of disaster recovery is mitigating the costs to your reputatioN

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An important aspect of this is customer relations – specifically how you handle crisis communications and complaints. Be sure you have a plan for how you will communicate the issue and urgent solutions to employees, customers, and stakeholeders.

In addition, ensure whoever is in charge of brazilian whatsapp number your company’s customer relations is well-equipped to handle a higher amount of calls than usual. One of the best ways to do this is with IVR systems.

Interactive voice response solutions use voice-driven menus to direct callers to the right person quickly and efficiently. You can even programme the IVR in the event of a disaster to update callers on the situation and your recovery efforts.



By effectively managing customer relations during a disaster, you can protect your company’s reputation and maintain trust with your stakeholders.