HDFC Bank’s bot in India, known as EVA, has answered over 5 million south africa whatsapp number data 5 million queries with an accuracy rate of 85 percent. Within milliseconds, EVA provides answers regarding branch addresses, wire transfer codes, current loan rates and interest, among other frequently asked questions. The software has been deployed on various platforms, including the Google Assistant and Alexa.

BBVA, based in Spain, has launched a bot in Mexico, on the messaging channel most used by the population, WhatsApp. The channel allows balance inquiries, reports of theft or loss, checking branch hours and much more. It has artificial intelligence and natural language recognition, as well as transfers with humans if necessary.
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Chatbots have a promising future for the financial sector; according to studies by Servion Global Solutions, it is predicted that by 2025, Artificial Intelligence will drive 95% of all customer interactions, including online conversations and telephone support. Therefore, it is necessary to start integrating bots with the help of expert providers .