Communication Is Key: How To Avoid Common Communication Errors In The Workplace

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ne of the most common hidden pitfalls a business can face is an unforced error in communication, not only between the business and the customer but also between different departments or employees.

According to a survey by the Computing Technology Industry Association, 28% of tech workers stated that poor communication was the primary reason for project failure.

Here are a few things you can do to ensure your business maintains good communication practices.

Make Sure Employees Are Properly Trained
This may seem obvious, but the first step is honduras telegram screening ensuring all employees understand the best ways to communicate professionally and efficiently with customers or clients. Too often, managers assume that their employees already know to respond politely or deal with angry customers in a way that will keep the situation manageable.

For example, studies have shown that using smiley faces or emojis in work-related emails is often considered unprofessional and can even suggest that the sender is incompetent in the eyes of the email recipient. Employees should know their audience and only use emojis when appropriate, such as with a customer they’ve already interacted with regularly and have used them themselves.

The “Sundown Rule”
The “Sundown Rule,” coined by Walmart Founder Sam Walton, states that any request from a customer, vendor, supplier, or anyone else should be answered by the close of business on that very down, or “by sundown.”