Trust is the basis of any relationship

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For this to happen, you must focus on personalizing your service. A survey conducted by SalesForce shows that more than 86% of consumers would pay more for a “premium” experience.


This information opens the door to a variety of customer service practices, such as creating support plans based on each user’s purchasing power. Regardless of the categorization, there are some basic principles that should meet all of your customers’ needs and desires.

So focus on meeting deadlines and meeting customer service demands. Avoid potential delays and cancellations.


Another very important point is the training of your cambodia phone number data customer service teams. Your agents need to have all the information possible so that they are able to solve any problem. To do this, invest in the exchange of knowledge, whether through training or even in the standardization and recording of processes.


For all these good practices to be carried out perfectly, you must:


be an expert in your products and all the possibilities they offer;
always have attitudes focused on resolutions;
develop a sense of urgency when it comes to responding to your users;
always optimize your processes, whether through automation tools or database review;
encourage self-service by easily providing a FAQ (Frenquently Asked Questions) with your customers' most frequently asked questions.

The most important thing is to understand that providing an excellent experience to your user, online or not, will be one of the main benefits when it comes to results.