Strategy: Once the prospect has shown interest and is informed about what you offer, it is time to present them with a concrete offer.
Personalized offers: Based on what france phone number material you've learned about the prospect, present an offer that aligns with their needs. This could include a discount, a free demo, or a specific service proposition.
Use multimedia: WhatsApp allows you to send images, videos and documents. Use these formats to make a visual presentation of your offer. A short video explaining the benefits of your product can be very effective.
Action on WhatsApp: You can schedule a video call directly on WhatsApp to do a live demo of your product or service. Alternatively, send a document with the detailed proposal or a video summarizing the key points of the offer.
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5. Objection management
The objective is to resolve doubts and objections that may prevent the purchase.
Strategy: It's normal for prospects to have questions or concerns before making a purchase. It's your job to address these objections effectively.
Anticipate objections: Think about the most common questions or concerns prospects tend to have and be prepared to answer them.
Personalized responses: Avoid generic responses. Personalize your responses based on the conversation you had with the prospect.
Action on WhatsApp: You can create canned responses for common objections, such as concerns about price, product features, or after-sales support. If the prospect mentions a specific concern, respond in a personalized way and offer examples or testimonials that address their concerns.
Cx Flow’s multi-agent inbox makes it easy for different agents to collaborate in real time to provide the best answers and handle objections effectively.
6. Closing the sale
The goal is to convert the prospect into a customer.
Strategy: Closing the sale is the moment when the prospect decides to buy your product or service. Here, your goal is to make this decision as easy as possible.
Make the buying process easy: Make sure the prospect has all the information they need to make the purchase. Offer different payment methods, shipping options, etc.
Urgency: You can create a sense of urgency with limited offers or temporary discounts.
Action on WhatsApp: Send a direct payment link via WhatsApp. Confirm the purchase immediately and thank the customer for their trust. WhatsApp also allows you to send electronic receipts or invoices, making the post-purchase process easier.
