How to shop safely online?

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Online Shopping Day is an initiative promoted by the Association for the Digital Economy ( ACEPI ) . It offers 24 hours of discounts of up to 50% on more than two hundred brands.

As part of Online Shopping Day — marked on October 29, 2021 —, Portal da Queixa warned of the importance of shopping safely and defends the need to increase digital literacy.

Aware of the initiative, Portal da Queixa revealed that between January 1 and October 23, 2021, 13,099 complaints related to online purchases were registered on the platform.

Since the beginning of 2021, more than 13 thousand complaints bahrain phone number list to e-commerce have reached Brazil 's largest consumer social network , an average of 35 complaints per day. And because it is essential to make safe purchases on the internet, today we share with consumers some tips on good consumer practices.

According to the analysis conducted by the Portal da Queixa team , among the 20 subcategories under study, 66% of complaints are directed to the following sectors: Technology and Consumer Electronics; Travel Booking Sites; Sports Equipment – ​​Retail Trade; Men's and Women's Clothing and International Marketplaces. Brands in the Technology and Consumer Electronics category lead negative experiences in e-commerce.

Among the main reasons for complaints presented by Brazilian consumers are: delays and/or problems with orders (33%), order refunds (9%) and exchange/return of items (7%).