Deb Mukherjee
Reamaze is a great customer support tool tailored for ecommerce and DTC brands, but there many options available in the market for you to try out.
You might have different requirements from an ecommerce customer support tool, or perhaps you are looking for a simpler tool that is easy-to-use. Or, one that integrates with the other apps you use to run your store.
You don't need to look any further, because we have france mobile phone number list researched for you. We recommend these 6 amazing customer support tools along with their pros and cons. If you’re actively looking for a Reamaze alternative, you’ve landed in the right place.
The 6 Best Reamaze Alternatives
DelightChat
Gorgias
Richpanel
Zendesk
Freshdesk
Help Scout
Before we go into describing the competition, let’s have a quick look at why Reamaze is regarded as one of the best ecommerce customer service software in the industry.
What is Reamaze?
Reamaze is an awesome help desk software for ecommerce brands. It helps your team to resolve customer queries seamlessly. The live chat feature in Reamaze is well known in the market. It combines email, social media, mobile, and chat conversations seamlessly so your customers can reach you however they want. You can seamlessly collaborate with teammates using assignments, notes, and shared views.
Pros:
Reamaze is known for its live chat feature because of its customizable chat experience and instant ‘check order status’ bot. It also boasts other functionalities like FAQ-search, status page (you’ll know if your order is delayed), pre-built bots, and more.
They’ve something called Cues which their chatbot feature that triggers messages based on URL/UTM, time on site, Shopify activities, etc. This enables you to personalize your customer’s experience at a deeper level.
The live dashboard enables you to see the users that are currently interacting with your site. Equipped with this, you can try and send a personalized message to generate a sale or simply help them better.
It’s also one of those tools that integrate with almost all ecommerce platforms like Shopify, BigCommerce, WordPress, Magento, and the likes. It’s also great at GDPR compliance that helps you sell peacefully in the European market.
Cons:
The collaboration functionality within Reamaze isn’t exactly a walk in the park. To manage customer support seamlessly, you might need to collaborate on a completely different tool (Slack/WhatsApp) by sharing screenshots from Reamaze.
Reamaze charges on a “per user, per month” model. This can turn out to be expensive when support tickets grow and you’d need to add more reps to the team.
It’s more of a ticketing tool than a conversational one. It doesn’t gear you to have a conversation with a customer and build a relationship.
You may also want to check out how Reamaze compares to DelightChat.
DelightChat
DelightChat is an ecommerce customer support tool built for SME brands that enables them to deliver out-of-the-box customer service. It’s designed with a conversation-first approach that enables you to manage your store’s support & painlessly resolve customer queries - all from a single screen.
Pros:
Omnichannel inbox that helps you manage WhatsApp, Instagram, Facebook, Emails & Live Chat.
DelightChat enables you to respond to customer queries & collaborate with your team, all from a single screen.
DelightChat offers great value for money being significantly cheaper than the other options on this list.
DelightChat doesn’t penalize you when you add more users to scale up your customer support operations.
Most importantly, you can collaborate with your team right within the app itself. There is no need to toggle between tabs, which leads to a loss in productivity & loss of work hours.
Cons:
For now, DelightChat only integrates with Shopify that allows it to access your Shopify admin dashboard data. However, it will soon be available for other ecommerce platforms like BigCommerce, WooCommerce & Magento.
Sign up today for free!
Gorgias
Gorgias is a customer service software designed for ecommerce stores. It’s often considered the #1 choice for ecommerce business owners when they’re evaluating a customer service software. They started as a Shopify app but recently added integrations with WooCommerce and BigCommerce. They deeply integrate with Shopify that helps support agents to deliver great customer support seamlessly.
Pros:
Gorgias directly integrates with Shopify that enables them to pull customer data right into the dashboard. Additionally, it helps you modify an order, initiate refunds, and a host of things that you otherwise need to visit the Shopify admin dashboard to accomplish.
In Gorgias, you can custom tags and use them to tag conversations for future reference.
Gorgias integrates with most of the channels (email, Facebook, Instagram, etc.) where you can potentially receive a support query.
The great thing about Gorgias is that you can create highly customized Macros to automate replies to commonly asked questions.
Last but not least, they have intent-detection which enables you to detect customer intents like shipping, refund, exchange, and many others. You can then set up automatic replies or route the tickets with tags.
Cons:
Reviews say that Gorgias can be a bit clunky and not very intuitive. There’s a steep learning curve to use the product properly.
It’s expensive. The plan with all the features costs $750/month with a cap of 6000 tickets/month.
Collaboration is not easy on Gorgias. It’s tough to handover a conversation to a different support rep or asks someone for help when you need it. You might end up using another internal chat tool to collaborate within your team.
Although this depends on personal preference, a lot of customers say that Gorgias is more of a ticketing system than a conversation tool. In 2021, store owners love to converse with their customers as opposed to leaving them up like a lifeless ticket.
You may also want to check out how Gorgias compares to DelightChat.
Richpanel
Richpanel helps ecommerce merchants manage their customer support. With Richpanel, you can easily track, manage & resolve queries in no time. You can manage all your support channels, viz., live chat, email, WhatsApp, Facebook & Instagram. This saves a lot of time & helps your team to stay productive.
Pros:
Richpanel saves a bunch of time by bringing the most used support channels onto one dashboard. This includes live chat, email, Facebook, Instagram & WhatsApp.
Its self-service feature can help you eliminate up to 30% repetitive support requests. It offers a personalized experience where customers can view/track orders, peruse FAQs, and start a new conversation too.
They integrate with top ecommerce platforms like Shopify, Magento & WooCommerce.
In Richpanel, you can create self-service workflows to resolve the commonly occurring scenarios for your support.
Cons:
According to a lot of customers, Richpanel can be quite exhausting to navigate. To summarize, it’s tedio
