Visitors who are not your clients will notice the template responses and understand that the company is not interested in them. And vice versa, a personal response in which the details of the relationship are visible will attract much more attention to the organization. Also orient the volume of your comments to the original message - the more attention a person paid to you, the more you will pay to him. Say hello . This is a common etiquette for communication – business and personal – between people. If you know the customer’s name, address them by name.
This will demonstrate the importance of the customer’s personality. Express gratitude . You really have something to thank the consumer for – after all, he not only bought your product, but also took the time to leave a positive review, that is, he raised your reputation and contributed to the development of the company. By expressing sincere gratitude to him, you france telegram data will only strengthen mutual ties and get a loyal client. How to Properly Respond to Positive Customer Reviews Use optimization . Remember that comments are content that search engines evaluate. Make sure that the text includes your company name and keywords.
This will help your site rise in the search results. How do you know if a client is ready to buy? It is worth remembering that the right responses to positive customer reviews will please them. People want to know that companies are interested in their opinions – 78% of users confirm this. How you should never respond to clients If a company promotes its business via the Internet, it, of course, allocates money for advertising, pays for the work of marketers, not to mention that the development of the site itself also costs money. And everything seems to work well, but only until the manager gets the idea to analyze the activities of the sales department.
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