If A Client Sends Us A Question Or Complaint, And The Response They Hear From Us Is Or Begins With The Word “no” (I Can't, There Is No Possibility, It Is Not Possible, Etc.), They Will Think That We Do Not Want To Help Them. , When Precisely You Have Called To Find A Solution. What Should We Do? To Avoid This, It Is Important To Have A Positive And Helpful Attitude From The Beginning, Show Interest At All Times And Reinforce This Interest Through Active Listening (Using Words Like I Understand, I Understand, Etc.
). We Have To Empathize, Connect With What They belgium phone number library Propose To Us. Of Course, Too Close, Since Overconfidence Can Also Produce The Opposite Effect. Empathizing Does Not Mean Sympathizing. We Do Not Talk About Problems: In Our Professional Field, If We Use This Word Within A Sentence, We Are Admitting That Something Is Not Going Well, And This Generates Mistrust, Unrest, Frustration, Etc..., Negative Feelings That We Must Prevent From Emerging In Our Customers. What Should We Do? We Can Use Words Like Incident, Breakdown (If It Is A Technological Product), Eventuality, Etc.
, Making Them See At All Times Our Willingness To Resolve It. Avoid Phrases That May Hurt “susceptibilities”. Expressions Should Not Be Used That Could Make Our Clients Feel Belittled. Even If We Have The Solution To Their Complaints, We Must Know How To Properly Convey Them To Them, Having Enough Patience And Delicacy So That They Can Understand Us. This Is Why You Should Not Say Under Any Circumstances: “but, Don't You Understand Me?”, Or “i Don't Think You Understood Me”, Or “you Are Wrong”, Among Many Others.
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