The Simple Fact Of Having A Facebook Fan Page Or A Twitter Account Implies That We Are Willing To Be Contacted And Communicate With Current And Potential Clients. To Fans Of The Brand And Detractors, And This Fact Must Be Assumed By All Members Of The Company's Organizational Chart. If We Are Not Willing To Serve Our Clients On The Internet, It Is Better That We Do Not Enable Spaces For Them To Communicate With Our Organization Through These Means.
Clients Expect That If We Are Present We Will Answe bahrain phone number library Their Questions. Although We Define Different Channels For Different Types Of Matters, It Is Important To Help And Serve The Client Even If We Refer Them To The Channel Chosen For That Procedure. This Fact, That Of Responding Even If It Is To Indicate The Correct Channel In Which They Will Be Served In The Best Way, Links With The Second Point That Summarizes The Philosophy Of Customer Service On The Internet And Social Networks. As With Any Channel Enabled For Customer Service, On The Internet And On Social Networks You Must Always Respond.
In Any Customer Service Channel It Is Essential To Always Offer A Response, But It Is Even More Important To Do So In An Online Environment In Which Conversations Are Public. Furthermore, Due To Its Nature, Social Networks Are Immediate. Therefore, If A Client Mentions Us In A Tweet Or Leaves Us A Message On Our Facebook Fan Page With A Request, Query, Claim Or Even A Recommendation Or Congratulation, We Must Respond, Each And Every Time. And Not Only That, We Must Do It Immediately.
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