The Lack Of Rapid And Effective Customer Service Systems In Companies, As Well As Trained And Resolutive Professionals Are Some Of The Causes Of These Results. In Addition, The "Deafness" Of Some Companies Regarding The Needs Of Their Customers Prevents Communication Between Them. According To The Data Collected In The Infographic, Customers Think That Companies That Offer More Communication Channels For Their Customers, And Also Have A Better Relationship Control. On The Other Hand, Social Networks Or Chats Have Not Managed To Unseat The Telephone That Remains The Favorite Channel Of Consumers To Communicate With A Company (%).
The Chats And Email Are Followed. With Just % Preference austria phone number library Is Social Networks. However, % Of Consumers Would Prefer Companies To Use The Latter Channel As A Customer Service Tool And Not As A Marketing Tool, So The Problem Is That Companies Have Not Yet Normalized The Presence In The Networks Social As Another Form Of Attention To Its Customers. That Is, The Problem Is Not On The Channel, But In The Capacity Of Companies To Manage It Correctly. Changes In The Market And In The Way Of Buying Consumers Put The Client At The Center Of Any Business Strategy.
The Decision To Maintain A Relationship Or Not With The Company Is Theirs, And It Is The Work Of The Company To Demonstrate That The Relationship Will Be Satisfactory, Otherwise Both Parties Will Be Harmed: The Client For Its Frustration And The Company For The Loss Of Customers And The Projection Of A Negative Image. Customerrelationshiprevolution_mar_final-e Tu-voz Contact Center, As A Customer Service, Suggest You Take These Ideas Into Account And Offer Your Services In The Management Of Customers Of Your Company. We Put At Your Disposal Our Experience And Telemarketing Services, Omnichannel Care Or Leads Management.
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