Salesforce is ranked #1 for Sales Force Productivity and Management Applications. This is referred to as a ‘core’ product in Salesforce and it makes sense that they lead this space.
Taken from Salesforce.com
Source: IDC, Worldwide Semiannual Software Tracker, April 2022.
Sales Force Productivity and Management Applications refer to an denmark dialing code IDC-defined functional market within the broader CRM Applications market.
Salesforce is ranked #1 for Customer Service Applications.
Line chart showing rankings for Customer Applications
Taken from Salesforce.com
Source: IDC, Worldwide Semiannual Software Tracker, April 2022.
Customer Service Applications refer to an IDC-defined functional market within the broader CRM Applications market.
Salesforce is ranked #1 for CRM Applications, beating huge players like SAP and Microsoft.
Line graph showing rankings for CRM applications
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