Fundamental Principles Of Customer

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Excellence In Customer Service Can Give A Company The Competitive Advantage That Makes A Customer Choose It Over The Competition. Experience Make Their Lives Easier. Everything You Do Has To Be Focused On Making Your Clients' Lives Easier. In The End, What Everyone Is Looking For When They Purchase A Product Or Service Is To Improve Their Situation In Whatever Aspect. If When He Has The First Contact With Your Company Or The Relationship That Is Established Is Not Good, Without Thinking About It, He Will Turn Around And Leave Quickly.

Time Is Money For Everyone. No One Is Willing To turkey email list Waste Their Time On Waiting Or Conversations That Go Nowhere. Customers Expect Speed, Immediacy And Efficiency. Be Heard. Some Companies Believe That They Can Deceive Their Customers By Making A Pretense Of Customer Service By Providing Them With Answering Machines Or A Telephone Number That No One Answers Or They Do It In A Haphazard Manner And Without Any Type Of Management. Customers Are Not Stupid, And They Look For Personalized Attention That Resolves Their Problems Or Doubts When They Turn To It.

Constancy. A Customer Is A Customer At The Time Of The Sale, In The Pre-sale And, Of Course, In The Post-sale. The Purchasing Process Of A Customer Begins Long Before The Purchase Is Made And Lasts After That Moment Of Purchase, And It Is Necessary To Accompany The Customer Throughout The Process To Consider That Sale A Success. But It Is Not Easy To Always Achieve This Excellence In Customer Service. In Order To Offer This Type Of Service, In Addition To Having A Clear Customer-oriented Company Philosophy, It Is Necessary To Have The Technology And Human Resources Necessary For This.